80
coming-soon
Issue Triage Metrics
Replaces a $60k Technical Support Engineer. Triages every issue, assigns SLA + owner.
The Problem
An SMB or small dev team spends $60k/yr on a Technical Support Engineer who reads every new GitHub issue, labels by severity, assigns the right owner, and chases the slowest-responded threads. The agent classifies + routes + measures time-to-first-response on autopilot.
The Outcome
New GitHub issue lands → agent classifies (bug / feature / question / spam), assigns severity + owner from CODEOWNERS, posts the weekly metrics digest with median TTFR + the 5 oldest unanswered issues.
Day in the Life
1.
On every new issue: classifies type + severity, applies labels, assigns owner from CODEOWNERS
2.
Hourly: scans for issues > 24h with no maintainer reply, pings the owner in Slack
3.
Friday EOD: posts metrics digest — median TTFR, oldest 5 issues, % closed-this-week
Deploy Specs
Runtime
python
Pattern
api-shim
Tier
medium
Setup Time
hours
Required Env Vars
GITHUB_TOKENANTHROPIC_API_KEYSLACK_BOT_TOKENIntegrations
GitHubSlackLinear
GitHub Source
Repository
github-community-projects/issue-metrics
Stars
529
License
MIT
Last Commit
2026-04-23
Replace
Technical Support Engineer
$60,000/yr
AgentDepot
$299/month
Save $56,412/yr · 16.7x cheaper
14-day free trial · No credit card
Also Replaces
×Linear $10/mo per dev
×Sleuth $12/mo per dev
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