Review Monitor + Reply Drafter

Replaces a $48k Support Coordinator. Watches every review, drafts a reply, flags angry ones.

The Problem

An SMB owner spends $48k/yr on a Support Coordinator who scans Google Reviews, Yelp, Facebook, and Trustpilot every morning, classifies tone, and drafts on-brand replies to the negative ones before they hurt local SEO. The role is 70% repetitive scanning + classification — and reviews don't sleep.

The Outcome

New review posted → agent reads + classifies sentiment, pulls the customer's order history if matched, drafts a brand-voice reply, and posts the draft to Slack for owner approval. Anything below 3 stars triggers an instant Slack ping with full context.

Day in the Life

Tue 7:14am: 2-star Google Review — agent classifies as 'shipping complaint', pulls Shopify order, drafts apology + reship offer, pings owner in Slack

Tue 12:30pm: 5-star Yelp review — agent drafts a 2-sentence thank-you reply, queues for owner to one-click approve

Hourly: scans 8 review platforms + Twitter mentions → posts daily digest at 5pm with sentiment trend

Deploy Specs

Runtime

python

Pattern

native-agent

Tier

medium

Setup Time

hours

Required Env Vars

ANTHROPIC_API_KEYGOOGLE_PLACES_API_KEYYELP_API_KEYTRUSTPILOT_API_KEYSLACK_BOT_TOKENSHOPIFY_SHOP_DOMAINSHOPIFY_ADMIN_API_TOKEN

Integrations

Google ReviewsYelpTrustpilotSlackShopify

GitHub Source

Repository

obsei/obsei

Stars

1,397

License

Apache-2.0

Last Commit

2026-02-04

Replace

Support Coordinator

$48,000/yr

AgentDepot

$299/month

Save $44,412/yr · 13.4x cheaper

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Also Replaces

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×Podium $399/mo

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Bundles Well With

→ chatwoot-ticket-triage → livekit-voice-receptionist